AU/NZ
AUSPost – Express shipping $10

USA | UK | Asia
AUSPost - Express shipping $15

Please note: We do not ship to PO Boxes or Parcel Boxes

Collajel, ship orders as soon as possible; however, this will not always be the same day that the order is placed. In general, please allow 1-3 business days for processing time and please note that during sale periods we may have additional delays. We do not guarantee delivery or shipment dates. All dates are estimated. Orders are shipped to the delivery address as entered by the customer when order is placed.

Customers will receive an email confirming their order shortly after the order is placed. If customer does not receive this email confirmation, please double check any spam folders.

Collajel cannot be held responsible/liable for lost or stolen packages that have delivery confirmation to the address that was provided. The customer accepts full responsibility to file any claim(s) with carrier for damaged and/or lost shipments.

Customers are responsible for providing Collajel with their correct shipping address - if a package is returned or rejected, the customer will be contacted and will be required to pay for re-shipment postage.

Collajel does not take responsibility for any shipment delays by our carriers. No refunds/exchanges for shipping costs will be given in these cases.

For ALL orders placed online, store pickup is NOT an option. 

All orders are sent via a DTP basis. Any duty & import fees must be paid by the recipient. If you refuse the shipment from us/choose the abandon the shipment, you agree that you will not be refunded. 

We hope you love your Collajel purchase! However, if in any event you need to return the product we offer the following return options:

• Refund: The product must be in new, unused, and resaleable condition.
• In the original packaging
• We do not offer refunds/exchanges for "change of mind." 

All returns must be made within 30 days of purchase and require valid proof of purchase (receipt, e-receipt, or order history).